Program Terms for High Rollers

Program Terms for High Rollers

Welcome to the exclusive High Roller Program at Ocadviska, designed to reward our most valued players. These terms and conditions outline the requirements, benefits, and procedures associated with participation. By participating in the High Roller Program, you acknowledge and agree to be bound by these terms, in addition to the general Terms and Conditions of Ocadviska.

Eligibility Criteria

The High Roller Program is by invitation only. Eligibility is determined based on several factors, including, but not limited to:

• Consistent High Stakes Play: Demonstrated commitment to playing at high stakes, typically defined as consistently wagering £100 or more per bet.
• Frequency of Play: Regular activity on the Ocadviska platform, demonstrating a consistent presence.
• Game Preferences: A diverse portfolio of game play, showcasing an appreciation for the breadth of options available. Preference for table games with a high house edge will be considered.
• Responsible Gaming: Adherence to responsible gaming practices, as assessed through our internal systems. We prioritize player wellbeing.
• Account History: A clean account history, free from fraudulent activity or policy violations.

Ocadviska reserves the right to modify these eligibility criteria at any time without prior notice. Invitation to the High Roller Program does not guarantee continued membership; ongoing adherence to these criteria is required.

Program Levels & Benefits

The High Roller Program comprises four distinct tiers, each offering escalating benefits:

1. Bronze Tier: Requires consistent monthly wagers of £5,000. Benefits include a dedicated account manager, personalized birthday gift (£50 value), and access to exclusive monthly tournaments with prize pools of £1,000.
2. Silver Tier: Requires consistent monthly wagers of £15,000. Benefits include all Bronze tier benefits, plus enhanced deposit bonuses (up to 15% on qualifying deposits), faster withdrawal processing (within 24 hours), and invitations to exclusive VIP events held in locations such as London and Manchester.
3. Gold Tier: Requires consistent monthly wagers of £50,000. Benefits include all Silver tier benefits, plus significantly increased deposit bonuses (up to 20% on qualifying deposits), a personal concierge service for travel and entertainment arrangements, and direct access to senior Ocadviska management.
4. Platinum Tier: Requires consistent monthly wagers of £100,000+. Benefits include all Gold tier benefits, plus bespoke bonus offers tailored to individual playing preferences, complimentary luxury travel experiences (flights and accommodation valued up to £5,000 annually), and priority access to new game releases.

Deposit Bonuses: Deposit bonuses are subject to a 35x wagering requirement before withdrawal. Maximum bet allowed while wagering bonus funds is £5.

Account Management & Concierge Services

Each High Roller Program member is assigned a dedicated account manager who serves as their primary point of contact. The account manager is responsible for:

• Providing personalized assistance with any inquiries.
• Facilitating withdrawals and deposits.
• Managing bonus allocations.
• Providing updates on new promotions and events.
• Proactively identifying opportunities to enhance the player experience.

Gold and Platinum tier members also have access to a personal concierge service. This service can assist with a wide range of requests, including:

• Booking flights and accommodation.
• Securing reservations at exclusive restaurants.
• Arranging tickets to sporting events and concerts.
• Providing recommendations for local attractions.

Concierge services are subject to availability and may incur additional charges, which will be clearly communicated in advance.

VIP Events & Experiences

Ocadviska regularly hosts exclusive VIP events for High Roller Program members. These events are designed to provide a luxurious and unforgettable experience. Events may include:

• Private Casino Nights: Held in exclusive venues, offering high-stakes games and gourmet dining.
• Sporting Events: Premium seating at major sporting events, such as Premier League football matches and Formula 1 races.
• Luxury Getaways: Weekend stays at five-star hotels in desirable destinations, including spa treatments and fine dining experiences.
• Cultural Experiences: Tickets to theatre performances, art exhibitions, and concerts.

Invitations to VIP events are distributed based on program tier and subject to availability. Ocadviska reserves the right to refuse entry to any event. Travel expenses for Gold and Platinum tier members are covered up to a specified limit, detailed in their individual program agreements.

Wagering Requirements & Program Maintenance

Maintaining your High Roller Program tier requires ongoing commitment to the specified wagering levels. Wagering is calculated on a monthly basis. If your wagering falls below the required threshold for two consecutive months, your tier will be downgraded to the next lower tier.

Ocadviska reserves the right to review and adjust program tiers and benefits at any time. Any changes will be communicated to members in advance. Your continued participation in the program constitutes acceptance of these changes.

Withdrawal Policies

High Roller Program members benefit from expedited withdrawal processing. Silver, Gold, and Platinum tier members enjoy significantly faster withdrawal times compared to standard players.

• Bronze Tier: Standard withdrawal processing times apply (typically 3-5 business days).
• Silver Tier: Withdrawals processed within 24-48 business hours.
• Gold Tier: Withdrawals processed within 24 business hours.
• Platinum Tier: Priority withdrawal processing with approval typically within 12 hours.

Withdrawal requests are subject to standard verification procedures to ensure security and compliance. Large withdrawals (over £10,000) may require additional documentation.

Responsible Gaming

Ocadviska is committed to promoting responsible gaming. We encourage all players to gamble responsibly and within their means. The High Roller Program is not intended to encourage excessive gambling.

• Self-Exclusion: Players can self-exclude from Ocadviska at any time. This will prevent access to our platform and any associated services.
• Deposit Limits: Players can set deposit limits to control their spending.
• Reality Checks: Regular reminders of playing time and expenditure.
• Support Resources: Links to external organizations providing support for problem gambling.

If you or someone you know is struggling with gambling addiction, please seek help. Visit GamCare or call the National Gambling Helpline at 0808 800 0000.

Dispute Resolution

Any disputes arising from the High Roller Program will be resolved through a fair and transparent process. Members can contact their dedicated account manager or the Ocadviska customer support team to submit a complaint.

Ocadviska will investigate all complaints thoroughly and provide a written response within 7 business days. If the complaint is not resolved to the member’s satisfaction, they have the right to escalate the matter to a senior management representative.

Program Termination

Ocadviska reserves the right to terminate a member’s participation in the High Roller Program for any reason, including but not limited to:

• Violation of these terms and conditions.
• Fraudulent activity.
• Breach of responsible gaming policies.
• Suspicious behavior.

Upon termination, all benefits associated with the High Roller Program will be immediately revoked. Any remaining bonus funds will be forfeited. This does not affect the player’s ability to continue playing on the Ocadviska platform under the standard Terms and Conditions.

Contact Information

For any inquiries regarding the High Roller Program, please contact us through our dedicated support channel. You can reach our team via live chat on our website (onlinecasinoadvisor-uk.com) or send a detailed email to [email protected]. Our support representatives are available 24/7 to assist you.

Additional Notes

Ocadviska strives to provide a premium and rewarding experience for our High Roller Program members. We are committed to continuous improvement and welcome feedback. Your participation is greatly valued.

Remember to always gamble responsibly and enjoy the thrill of the game. We are dedicated to upholding the highest standards of fairness and transparency.